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Comprehensive Overseas Transformer Support Service

Committed to delivering the most complete after-sales support for our customers worldwide.
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Customized Remote Product Training and Installation Guidance

To address differences in technical expertise and power regulations among customers from different countries, our company provides customized remote training and installation guidance.
Training content
The training content includes the principles of transformer products, operation procedures, key points of daily inspections, and basic fault troubleshooting.

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medium voltage instrument transformers installer-2
  • medium voltage outdoor instrument transformer Instruction for operation-3
  • three phase medium voltage transformer Instruction for operation-2
  • medium voltage current transformers Instruction for operation-1
  • medium voltage distribution transformers Instruction for operation-4

Service Support Approaches

Our flexible training programs and professional remote installation guidance help clients complete equipment deployment smoothly and economically.

  • Service support is delivered mainly through video conferences, live training and illustrated manuals. The training is provided by IEC-certified engineers, with customizable duration and depth to meet customer needs.
  • In the phase of equipment installation, engineers offer real-time guidance to the client’s construction team via HD video and AR remote assistance, aiding them with basic installation, wiring and parameter calibration. This ensures installation compliance with international standards and mitigates equipment failure risks.
  • Even teams without professional installation experience can efficiently complete equipment deployment under our remote guidance, which significantly cuts the manpower and time costs of overseas installation.
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Free Replacement Service for Spare Parts Due to Quality Issues

Our company adheres to the principle of “quality first, service assurance.” For any damage to spare parts caused by product quality issues, we provide a global free replacement service.

medium voltage dry-type transformers in airfreight
During the product warranty period
If there are quality issues with the core components such as the core, windings, or bushings of the transformer, our company will immediately verify the situation and, through international logistics channels, deliver brand-new spare parts by air to the designated location of the customer within 72 hours. At the same time, we will provide free replacement guidance, either remotely or on-site.
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30kVA transformer copper wound transformer Silicon Steel
After the product warranty period
If spare parts need to be replaced, we provide original genuine parts at cost, allowing customers to carry out repairs with high cost-effectiveness.
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Distribution Transformer Emergency Power Solution
Our commitment
All replacement parts are designed to match the original factory specifications of the transformer, ensuring that the performance of the equipment remains consistent after repair, and effectively addressing the issue of long procurement cycles and high costs for spare parts for overseas customers.
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Regular overseas equipment inspection and maintenance services

Our company provides regular cross-border inspection and maintenance services for overseas customers to proactively prevent transformer failures.

china oil immersed transformer factory Inspection plans
Inspection plans
The inspection plans are formulated based on the usage scenarios (such as new energy power stations, mines and rail transit) and the operating environment (such as high temperature, high altitude and salt fog corrosion), including quarterly routine inspections, annual in-depth maintenance, and three-year comprehensive testing.
OMEK Power Box Type Substation Inspection team
Inspection team
The inspection team is composed of professional engineers from our overseas service center. They monitor core parameters such as transformer oil temperature, load, partial discharge levels, and oil condition; identify potential issues such as insulation aging, loose components, and deteriorated oil quality, and issue inspection reports  along with operation and maintenance suggestions.
OMEK Power Packaged Substation Engineer guidance
Engineer guidance
Engineers also provide on-site operation and maintenance guidance to the client team, enhancing their equipment management capabilities. By conducting preventive inspections and maintenance, the lifespan of the transformers is extended and the risk of unexpected failures is reduced.

48-hour Cross-border On-site Fault Resolution Service

Our company has established a global emergency response mechanism, and we promise to dispatch senior engineers to the overseas site within 48 hours after receiving the customer’s feedback.
The engineering team is equipped with all necessary professional maintenance equipment. For urgent failure cases in different regions, engineers will travel by international flights, and at the same time, they will conduct remote diagnosis in advance, carrying the required tools and spare parts to ensure efficient problem-solving on site.
For issues like short circuits caused by power grid faults or power grid failures resulting from high-temperature or high-humidity environments, engineers with over 10 years of overseas operational experience can accurately identify the root cause and implement solutions, minimizing equipment downtime and ensuring the continuity of customer production.

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Your Transformer Support Team

Need Support or Assistance? We’re Here for You!
Whether it’s technical guidance, spare parts replacement, routine inspections, or emergency fault resolution, our overseas support team is ready to assist you.

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